- To say thanks for supporting a local business, we offer free shipping to our Connecticut customers. We reserve the right to choose the type of shipping method for orders that qualify for free shipping.
- All other orders in the US (outside Connecticut) ship for a flat rate of $5.00. Our preferred shipping method for out of state customers is Priority Mail from the USPS.
- At this time, we do not ship outside of the United States. Any orders placed with an international shipping address will be canceled and have the payment refunded.
- Bean Tree Baby pays for Delivery Confirmation on every package sent out, whether in Connecticut or out of state.
- Insurance on packages is optional, and can be purchased by the customer with any order.
General Return and Exchange Policies
- Returned items must be in new condition, unwashed and unused. Within 30 days of purchase you can receive a refund of your choice of original form of payment or store credit. Please note that if you originally paid by check it will take 2-5 days for us to process your return and issue a refund check. Some exceptions apply to our 30 day policy on returns; please read the sections below on returning baby carriers for more information.
- If the item(s) you want to return were bought from our online store and qualified for free shipping, you will receive a refund less the shipping charges we incurred originally mailing the item(s) to you.
- If choosing to return the item(s) you have purchased through the mail, we request that you contact us beforehand by email so that we know to expect a return. We also request that you send a copy of your invoice along with the item(s) you want to return or exchange. Please note that customers returning via mail service are responsible for paying return postage charges. We also strongly suggest purchasing delivery confirmation for the item you are returning since we cannot be held responsible for items lost in transit.
- When returning an item that you originally purchased with a gift certificate or was bought off of your registry you will receive store credit.
- If you have received an item as a gift from our store that you would like to return you will receive store credit.
Returning or Exchanging a Baby Carrier
At Bean Tree Baby our goal is to help parents find a baby carrier that will suit their lifestyle. We are always available to help troubleshoot the fit or use of any carrier purchased from us via email or phone, and we also offer in person Babywearing Consultations. We understand that sometimes a certain carrier just doesn’t work for a parent or their baby, so we offer returns and exchanges based on the following criteria:
- Carriers in “Like New” condition may be returned or exchanged within 30 days of purchase for a full refund. The carrier must be unwashed and unworn and have all of its original packaging and instructions included.
- Carriers in “Gently Used” condition may also be returned within 60 days of purchase for a partial store credit. In general, we consider a carrier “Gently Used” if it shows obvious signs of wear including but not limited to staining, excessive lint, pet hair and/or fading, has been washed (or will need to be washed), is missing part or all of its original packaging and instructions, or smells strongly of perfumes or cigarette smoke. We take back carriers on a case by case basis, but in general we offer a store credit of the original price minus a 25% restocking fee and any shipping charges we originally paid mailing the package to you (even if the order qualified for free shipping). Please note we do not accept returns of gently used carriers after 60 days or gently used carriers that have any rips, holes, or popped stitches.
If you are purchasing a baby carrier before the birth or adoption of your baby please note this in the comment box during checkout, along with an estimated date of arrival. We will start the 30 day return period at the date you give us instead of the purchase date so as to give you time to test out the carrier with your baby after s/he arrives!